🔒 Legal Information

Ace3 Privacy Policy — How Your Data Is Protected

Ace3 takes your personal data seriously. Here you'll find a clear explanation of what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

By registering with ace3, you are considered to have read and accepted this Privacy Policy. Protecting your privacy is our foremost responsibility.

256-Bit SSL Encryption

All your transactions and personal data on ace3 are protected with military-grade encryption.

Data Is Never Sold

Ace3 never sells or rents your personal data to third parties.

Transparent KYC Process

Identity verification data is used solely to fulfill legal obligations.

Your Data, Your Control

View, correct, or request deletion of your personal data at any time.

Cookie Transparency

Here you'll find a clear breakdown of which cookies ace3 uses and why.

Defined Retention Periods

Ace3 retains data only for as long as necessary. Once the retention period expires, data is securely deleted.

1. Introduction

Ace3 is an internationally licensed online gaming platform serving players in Bangladesh and around the world. ace3 believes your privacy is a fundamental right — which is why we have built our entire system and processes from the ground up to keep your information secure.

This Privacy Policy applies to ace3's website, app, and all related services. It clearly outlines what data ace3 collects, why it's collected, how long it's retained, and who it may be shared with. ace3 complies with the European GDPR, Bangladesh's Digital Security Act, and the guidelines of international gaming regulatory bodies.

If you have any questions, feel free to email us anytime at support@ace3.bet. Our Bengali support team is always here to help.

2. What Data Does ace3 Collect

Data Type Example Reason for Collection
Identity-Related Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account communications and security notifications
Financial Data BKash/Nagad number, bank details, transaction history Deposit & Withdrawal Processing
Technical Data IP address, browser, device model Security Assurance & Fraud Prevention
Gaming Behavior Betting history, favourite games, session duration Service Improvement & Responsible Gaming Monitoring
Cookies & Tracking Session cookies, preference cookies, analytics data Improving user experience

Ace3 only collects data that is genuinely necessary to operate its services. No unnecessary or excessive information is requested. ace3 does not collect any marketing data without your consent.

3. How Your Data Is Used

Ace3 uses your information for the purposes listed below. Each use is backed by a clear and legitimate reason:

  • 1 Account Management & Verification

    Your information is used to complete the registration process, verify your identity, and keep your account secure.

  • 2 Processing Financial Transactions

    Payment information is used to process deposits and withdrawals. All transactions are conducted through encrypted channels.

  • 3 Security & Fraud Prevention

    Technical data is analyzed to detect suspicious logins, multiple accounts, or unusual transactions.

  • 4 Customer Support

    Your information is used to resolve issues and manage support tickets.

  • 5 Responsible Gaming Monitoring

    Gaming behavior patterns are analyzed to identify addiction risks, and alerts are sent when necessary.

  • 6 Legal & Regulatory Compliance

    Certain data is retained to meet licensing authority requirements and comply with anti-money laundering laws.

4. Data Sharing Policy

Ace3 never sells, rents, or transfers your personal information to third parties for commercial purposes.

Ace3 may share your information only in the specific circumstances and with the specific parties outlined below:

Payment Processors

To process deposits and withdrawals, ace3 shares necessary financial information with authorized payment gateways. These parties adhere to the same strict data protection standards as ace3.

Legal Obligations

Under court orders, government investigations, or international anti-money laundering laws, ace3 may be required to disclose information to the relevant authorities. In such cases, ace3 will not share any data beyond what is legally required.

Licensing Authority

Ace3's regulatory authority may review certain data during audits. This is a standard part of maintaining our license.

Technology Service Providers

Trusted technology partners involved in operating ace3's servers and software may access necessary technical data, but all of them are bound by confidentiality agreements.

5. Security Measures

Ace3 uses industry-leading technology to keep your data secure. Below are ace3's key security measures:

  • TLS 1.3 / 256-Bit SSL: All data transmitted through the ace3 website and app is protected with industry-leading encryption.
  • Two-Factor Authentication (2FA): Two-factor authentication is available at login on ace3, protecting your account from unauthorized access.
  • Data Segregation: Different categories of data at ace3 are stored on separate secure servers, so that a problem with one does not affect the others.
  • Regular Security Audits: ace3's systems undergo regular security audits conducted by independent third-party organizations.
  • Real-Time Fraud Monitoring: ace3 monitors for unusual activity around the clock and takes immediate action when detected.
  • Employee Training: All ace3 employees receive regular training on data privacy and security, and are bound by confidentiality agreements.

Please note, however, that no method of transmission over the internet is 100% secure. While ace3 maintains the highest level of protection, it is important that you use a strong password and never share it with anyone.

6. Cookie Policy

Cookies are small text files stored on your device when you visit the ace3 website. ace3 uses the following types of cookies:

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security verification Deleted at end of session
Preference Cookies Saving language, theme, and display preferences 1 Year
Analytics Cookies User Behavior Analysis & Service Improvement 6 Months
Security Cookies Fraud Detection & Account Protection 30 Days

Ace3 does not use any advertising or tracking cookies that share your browsing data with third parties. You can manage cookies through your browser settings, but disabling essential cookies may affect certain features of the site.

7. Your Rights

As a user of ace3, you have the following rights over your personal data. To exercise any of these rights, email support@ace3.bet.

Right of Access You may request to know what data ace3 holds about you and receive a copy of it.
Right to Rectification You may request corrections to any inaccurate or outdated information.
Right to Erasure You may request that your data be deleted under certain conditions.
Right to Restrict Processing You can request that we limit the processing of your data in certain circumstances.
Right to Portability You can request a copy of your data in a standard, portable format.
Right to Object You may object to your data being used for specific purposes.

Ace3 typically responds to such requests within 30 business days. More complex requests may take a little longer, but you will be kept informed.

8. Data Retention Periods

Ace3 does not retain your data indefinitely. Each category of data has a defined retention period:

  • Account Information: For the duration of the active account and 5 years after closure (as required by law).
  • Financial Transaction Records: A minimum of 5 to 7 years under the Anti-Money Laundering Act.
  • KYC Documents: Retention is mandatory for up to 5 years after account closure.
  • Gaming History: For as long as the account is active, and for 2 years after closure for dispute resolution purposes.
  • Customer Support Contact: 3 years after the last point of contact.
  • Analytics Data: Indefinitely in anonymized form after personal identifiers are removed.

Once the retention period expires, ace3 securely deletes data in a way that makes recovery impossible.

9. Protection of Minors

Ace3 does not knowingly collect or store data from anyone under the age of 18. Participation by minors is strictly prohibited.

Ace3 verifies your age during registration, and age is confirmed through KYC. If a user registers with a false age, their account will be immediately suspended and any deposited funds will not be refunded.

If you believe a minor has created an account on ace3, please notify us immediately at support@ace3.bet. ace3 will take swift action.

10. Policy Updates

Ace3 may update this Privacy Policy from time to time. Revisions may occur due to changes in law, the adoption of new technologies, or an expansion of our services. We will notify you of any significant changes via email or a notice on the site before they take effect.

Updated policies take effect from their publication date. Continued use of ace3 will be considered acceptance of the revised policy. We recommend checking this page regularly.

To request a copy of a previous version of our Privacy Policy, contact support@ace3.bet.

11. Contact Us

For any privacy-related questions, complaints, or requests, please contact ace3's Data Protection team:

  • Email: support@ace3.bet
  • Support Channels: ace3 Live Chat (available 24/7)
  • Response Timeframe: Typically 3 to 5 business days

Ace3 takes every privacy-related request seriously and is committed to resolving them within the designated timeframe.

Frequently Asked Questions

No. ace3 uses your mobile number only for account verification, security alerts, and important transaction-related messages. No promotional SMS is sent without your consent.

Partially, yes. After account closure, ace3 deletes data that is not subject to legal retention obligations. However, financial transaction records and KYC data must be retained for a specified period under anti-money laundering laws.

No. Passwords at ace3 are always stored in hashed and encrypted form. No employee or system at ace3 is able to view your actual password, which is why no ace3 employee will ever ask you for it.

Yes. In the event of a data breach, ace3 will notify the relevant regulatory authorities within 72 hours and inform affected users by email as quickly as possible, in accordance with legal guidelines.

ace3 operates under an international gaming license and adheres to international data protection standards. Relevant provisions of Bangladesh's Digital Security Act have also been incorporated into ace3's policies.

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